Educator Support

Mastery Coding provides our teachers support in many ways. We have a ticketing system set in place for support requests from teachers. Here they will submit a support request and a member of the Mastery Coding team will get back to them within 24 business hours with an update, recommendation, and/or solution.

Customer Support

Professional Development | Office Hours

We also will be offering a professional development schedule for all teachers on our platform that allows a small group setting to go over product questions or specifics to their schools/classrooms.

Morning Sessions

11 am-12 pm EST | 10 am-11 am CST
9 am-10 am MST | 8 am-9 am PST

Afternoon Sessions

4:30 pm-5:30 pm EST | 3:30 pm-4:30 pm CST
2:30 pm-3:30 pm MST | 1:30 pm-2:30 pm PST

PD and Support Document

PD Calendar

Slack Communities

Furthermore, we offer our teachers a sense of community through our open Slack Channels to share ideas, teaching tips, and encourage one another while assisting in their student's success!

ALL Access Channels: #announcements | #show-off | #random
CSE Channels: #computer-science-essentials
Esports Channels: #pathway-esports
Foundations Channels: #game-dev-foundations
GD1/GD2 Channels: #unity
WDF Channels: #web-development

Slack User Guide

Join Mastery Coding Slack

If you have any questions, comments, or concerns please feel free to reach out to Academic Services at: academicsupport@masterycoding.com